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Orders and Returns

Quick Order Processing

Your package will be normally on its way on the next business day after you place your order! Packages ship Monday-Friday, excluding US holidays, unless otherwise displayed on our website.

Complete Orders

We make every effort to fill orders with 100% accuracy. While not common, unintentional packing and shipping errors can occur. In that case Fin Fun will quickly send the correct item(s) at no additional cost to you.

Quality Products

We strive for high-quality construction in a beautiful and functional product. We offer a 30-day* return policy should any new, unused product not meet your needs (excluding clearance and discontinued items). In the rare event that a product is defective, we will either replace or repair the item. We also offer a special 1-Year Tail Tip Warranty on most of our mermaid tails.

*This excludes CUSTOM TAILS (custom size or custom design), which are not eligible for return, exchange or refund for any reason, so please carefully review all instructions and submitted information before placing your order for these items

Click for Warranty Information

Courtesy and Respect

Our customers are very important to us and we focus on treating each individual with fairness and integrity. We are grateful for customers who extend the same courtesy to us.

QUESTIONS? CONTACT US!

844-4FINFUN (844-434-6386)

Customer Service Hours:
Mon - Fri 7am-4pm PT

Contact Form

Orders & Returns FAQ

Can I return my mermaid tail or other products?

For ‘shore’! We want you to be satisfied with your purchase!

MERMAID TAILS: Any new, unused mermaid tail can be returned within 30 days EXCEPT CUSTOM, ELITE, or RETRO TAILS. Because these custom-made tails are created specifically for you, they cannot be returned except for product defects, so be sure to choose your sizes carefully and review before submitting. We offer a special guarantee on our Atlantis, Mermaidens and Limited Edition mermaid tails that feature our patented Tip Reinforcement Technology. Please see details of the 1-Year Tail Tip Warranty below for more information on our Fin Fun Mermaid Tails policies.

OTHER UNUSED PRODUCTS: We happily take returns on new, unused products up to 30 days from the date-of-purchase if they are not clearance or discontinued items. Any merchandise that has been worn or damaged through use cannot be returned, with the exception of our Mermaid Tails that qualify for the 1-Year Tail Tip Warranty.

CLEARANCE ITEMS: All sales on clearance and discontinued items are final and cannot be returned or replaced.

Please retain your order information to assist in verifying the purchase date. Your refund can be issued to the original payment method. Unfortunately, we are not able to offer refunds of the original shipping costs unless the return is due to a product defect or other warranty issue. Customers are responsible for the cost to ship back the returned item.

To start the return or exchange process, click on "How do I return my order for a refund?"

EXTENDED HOLIDAY RETURNS: Items purchased from November 1 through December 31 can be returned, subject to the guidelines provided above, until January 31.

What is the 1-Year Tail Tip Warranty?

Fin Fun now has the most durable, long lasting tail tips in the industry, and we are willing to guarantee it!

We now warranty your TAIL TIPS against any holes, tearing or other damage for a full 365 days from the date of purchase when used with a genuine Fin Fun monofin!

Our patented Tip Reinforcement Technology is a revolution in the mermaid world! We recognize that one of the biggest issues mermaid tail users face is damage to the tail tips from rubbing and scraping against rough surfaces, so we have found a way to provide maximum protection against this wear and tear.

If you experience any holes in your Fin Fun mermaid tail tips within the first 365 days from purchase, your Fin Fun mermaid tail is eligible for a one-time, FREE tail replacement in the same size/style at no charge. This guarantee applies to all Atlantis, Mermaidens and Limited Edition swimmable mermaid tails that feature the new reinforced tips.

We hope you’ll rest easy knowing you have purchased the best-selling, highest quality mermaid tail available – AND you are also covered by the best guarantee offered on any mermaid tail product! Fin Fun stands behind our mermaid tails to protect you from damage in the most common area of wear and tear – the tail tips that have been used with a Fun Fun monofin. Use of other brands of hard plastic monofins VOIDS THIS WARRANTY.

1-Year Tail Tip Warranty

What payment types do you accept? Is your site secure?

We accept payment through Visa, MasterCard, American Express, and Discover. We also accept all major credit cards that are processed through PayPal, as well as PayPal options that allow you to use funds directly from your PayPal account.

Regardless of your preferred method of payment, your information is secure and protected. We use EV SSL payment security by Shopify  to provide you with the highest level of confidence during check out. This ensures that your payment information is encrypted over the internet at all times during the checkout process. When you see the top navigation bar change to "https:" as part of the checkout process, you will know your information is secure.

We use credit card tokenization that allows you convenient access to your credit card without storing the actual card information with Fin Fun. Instead it is secured by a leading payment processing provider using the highest level of security to protect your payment information.

Prices are shown in the currency selected on our website's home page.

How do I return my order for a refund?

We’re happy to help you with the return process! Follow these three simple steps to return your product for a refund:

  1. Contact our customer service department at customercare@finfun.com to get return instructions. Please provide us with your order number, the exact items that need to be returned, and the reason for the return.

  2. Fill out the Return form and include it when returning the products to the address on the form. Please note that the shipping costs to return products for refund are the responsibility of the customer unless the item was damaged or defective when it arrived or is covered by warranty. We will provide you with a shipping label if we are responsible for the shipping cost to return the product.

    We may instruct you to dispose of damage or defective items rather than return them. Your refund will be processed as soon as you inform us that the product has been discarded.

  3. Once we have a tracking number indicating that the product has been returned to us, you will receive an email notifying you that the refund has been issued. Allow 3-5 business days for the refund to be processed.

NOTE: We are not able to offer exchanges. If you wish to receive an alternative item instead of the one you received, please return the incorrect item for a refund and place a new order for the replacement so that it can ship right away.

If you purchased your original product during a special sale/promotion and the price is now higher than it was during the promotion to purchase the alternate size, please contact Customer Service HERE for assistance in returning the original and obtaining a different size of the same item at the same price.

Please note that all sales are final on clearance and discontinued items.

Does Fin Fun offer Price Adjustments after purchase?

Fin Fun does offer price adjustments in certain circumstances. If, within 7 days of your order date, we reduce the price of an item you purchased on the FinFunMermaid.com website, we'll happily adjust the sale price for you and credit the difference back to your original payment method.

The following limitations apply:

  1. We will only make one price adjustment per item during the 7-day period
  2. The item must be identical (i.e., same size, color, style)
  3. The identical item must be in stock on FinFunMermaid.com at the time you request the adjustment
  4. Price adjustments are not available for prices shown on Thanksgiving through Cyber Monday sales, Memorial Day Weekend sale, or July 4th sale.
  5. Price adjustments will not be made for discounts or temporary sale prices offered during Flash Sales, bundle offers, Buy One Get One (BOGO) offers or gift-with-purchase offers.
  6. No adjustments are available on shipping costs.

Fin Fun does not offer price matching for pricing found on other retail sites.

If you wish to request a price adjustment for an eligible purchase, please contact Fin Fun Customer Service at 1-844-4FINFUN (844-434-6386).

What if I received a damaged product?

Customer satisfaction is very important to us at Fin Fun. We want you to be delighted with your mermaid tail or any other Fin Fun product! We will always stand behind our products and will cover any defective product issues. If any item that you received is damaged or defective, please contact our customer service department HERE for immediate assistance.

We also guarantee our Mermaid Tails against holes, tears or other damage on the Tail Tips for 365 days from purchase. Please see details of our new 1-Year Tail Tip Warranty available on eligible products.* If you have any concerns about your tail, please contact our customer service team HERE.

*Includes Atlantis, Mermaidens and Limited Edition brand mermaid tails.

What do I do if my order/product is incorrect?

We make every effort to fill orders with 100% accuracy. While not common, unintentional packing and shipping errors can occur. When it happens, Fin Fun will quickly send the correct item(s) at no additional cost to you. If you received your order with incorrect or missing items, please contact our Customer Service department at customercare@finfun.com and they will take care of you in a splash!

I need to change something in my order. Is it too late?

We strive to process orders as quickly as possible in order to ship by next business day (or sometimes even same day!), so unfortunately we are not able to make changes to an order after the order has been placed. Please check all orders for accuracy before placing the order. If you have further questions or concerns, please contact our Customer Service team at customercare@finfun.com or by phone at 1-844-4FINFUN (844-434-6386) and press option 1 for customer service.

My order won’t go through. Why not?

Often an order fails to go through due to incorrect or incomplete credit card information. The most common problems are using a billing address that does not match the card used or forgetting to include the CVV number. The CVV number is the 3-digit security code usually found on the back of the credit card. Occasionally a credit card will be declined for various other reasons. Orders cannot be processed until payment is accepted.

If the credit card payment is accepted, but the order won't go through, it may be a technical problem with the website. Please send an email to customercare@finfun.com or call us at 1-844-4FINFUN (844-434-6386) and press option 1 for customer service.

When will I receive my order?

Orders placed on Monday-Thursday will be processed and shipped within 24 hours—sometimes even faster. Orders placed Friday-Sunday are typically shipped on the following Monday unless it is a holiday. Orders will not be processed or shipped on holidays. After the order has been shipped, you will receive a confirmation email with shipping/tracking information.

We do our best to ship your products in an efficient manner. Our shipping estimates use data provided by the shipping provider and some deliveries can take longer to arrive. To ensure that you receive your products in time for a holiday or other deadline, please place your order well in advance. We are not responsible for delays caused by factors beyond our control, such as carrier delays, weather, transportation strikes or natural disasters.

If you are ordering internationally, please track your package closely to make sure that it is delivered in a timely manner. We have found that our international customers receive their package more quickly when this is done. In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

How do I track my order?

Once your order has shipped, you will be emailed a tracking number. Please enter your tracking number on the carrier's website to track your order.

  • We send you a confirmation email when your order is shipped that contains your tracking number for the carrier you selected. We typically ship packages in the US with UPS. Click on that link or copy and paste it into your browser.

What should I do if I haven’t received an order confirmation email?

The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team at customercare@finfun.com or 1-844-4FINFUN (844-434-6386) to confirm that the order has been processed.

What should I do if I haven’t received a shipping confirmation email?

If it has been more than 2 business days since you placed your order and received an order confirmation email, but you still have not received a shipping confirmation email, we recommend you first check your SPAM or JUNK folder to make sure it is not there. If you cannot find it, you may contact Customer Service at customercare@finfun.com or 1-844-4FINFUN (844-434-6386) and press option 1 for customer service. On rare occasions, it may take up to 2 business days for a product to ship if there are unforeseen circumstances such as inclement weather, technical issues, or other unusual occurrence.

I received a shipping confirmation email, but I didn’t get a tracking number. Is something wrong?

All shipping confirmation emails should include a tracking number. Please contact our Customer Service team HERE if you did not receive a tracking number.

Are there other shipping or handling charges that I might expect for International orders?

Although we do everything we can to accurately calculate these fees at checkout, some countries may charge additional import or custom fees or other third party handling fees. Fin Fun has no control over the imposition of these fees and the customer may be required to pay these fees before the package can be delivered. If you have questions or concerns about these fees, please contact your import authorities.

In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.